QB Issue Resolution:

gear>settings>chart of accounts and click the new button

if you are wanting to change or add to the drop down list of choices, you can not

choose one, and change it to read what you want upper right, name block

Resolution for Issue 'how do I make new categories/account?' available: Yes (Solved).
Source: Intuit Community forum.

how do I make new categories/account?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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