QB Issue Resolution:

@ TK

create a service item, in the products & services list, called cust-dep ( if you accept both refundable and non-refundable deposits I would label this one cust-NR-deposit) and select the income account you want it to post to on the item screen

use a sales receipt to accept the deposit using the cust-dep service item and deposit the funds

when you invoice list the items for the sale, a sub-total, and the service item cust-depĀ  and enter the qty as a negative one, and enter the amount of the deposit in the rate block

Resolution for Issue 'How do I post a payment for a customer deposit as a liability?' available: Yes (Solved).
Source: Intuit Community forum.

How do I post a payment for a customer deposit as a liability?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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