QB Issue Resolution:

To upload your information to the QuickBooks Online (QBO) you need to have at least QuickBooks Pro/Premier 1999 or newer. If you have a version older than 1999 you will need to convert it to a newer version before it can be uploaded.

Note: You cannot convert QuickBooks Desktop data into QuickBooks Online Basic.

For your convenience, we have a trial version of QuickBooksavailable that you can download and use to convert your file.

Keep in mind that if you have a very old version of QuickBooks (QB 3.0) you will need to contact the QuickBooks support team to help you convert to a newer version. To contact QuickBooks support, please see article 2246 for more information.

For information and to download the QuickBooks trial, go here.

Please note that this trial copy is for the U.S. version of QuickBooks for Windows. We are not able to convert from international versions of QuickBooks.

Once you have the trial downloaded and installed, simply start QuickBooks and open your company file. You will be asked if you would like to convert it. Type YES in the box provided.

When the file is converted follow the steps in our related knowledgebase article 2116 to convert your information to QuickBooks Online.
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Answer ID 1123
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 11/13/2006 12:30 PM
Date Updated 03/15/2015 06:37 PM
Allow Crawling? Yes

Resolution for Issue 'How do I prepare older versions of QuickBooks Desktop for conversion to QuickBooks Online?' available: Yes (Solved).
Source: Intuit Community forum.

How do I prepare older versions of QuickBooks Desktop for conversion to QuickBooks Online?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Desktop
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Error Recovery for Desktop [Canada]
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