QB Issue Resolution:

I can guide you on how to record the GST refund, lindseylou007.

Here’s how:

  1. Click GST on the left pane.
  2. Under To Pay, click Record Refund.
  3. Choose the account the payment will be deposited to.
  4. Add the refund date.
  5. Click Save.

Resolution for Issue 'How do I recognize a GST refund in the New GST experience?' available: Yes (Solved).
Source: Intuit Community forum.

How do I recognize a GST refund in the New GST experience?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for GST experience
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Error Recovery for GST experience [Canada]
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