QB Issue Resolution:

I find it much easier to just use make deposits, select the insurance expense account as the source account for the deposit and enter the amount

Resolution for Issue 'how do I record a refund check from insurance company.' available: Yes (Solved).
Source: Intuit Community forum.

how do I record a refund check from insurance company.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for insurance
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Error Recovery for insurance [Canada]
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