QB Issue Resolution:

Hey there, lauranb92,

Great question. You’ll be glad to know that it’s really easy to show a refund going back to a customer, as well as reducing your bank account! It’s all in knowing where to go – here’s what you’ll want to do.

Click the Create (+) at the top of your Home screen.
Choose Refund Receipt from the dropdown that appears.
Select your customer in the upper left.
Fill out the transaction as you normally would.
For Payment method, select Check.
For Refund From, select the account where the funds originated.
When you’re finished, click Save and close.

That’s it! This should then show the funds leaving your bank account and going back to the customer, leaving their actual balance in your books unaffected. Hope that helps you get back to work today, lauranb92!

Resolution for Issue 'How do I refund a customer on QBO by check?' available: Yes (Solved).
Source: Intuit Community forum.

How do I refund a customer on QBO by check?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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