QB Issue Resolution:

A custom field added on transactions can be added on reports as a filter or an additional column. This is for the reason that it is not a default field that can let QB generate a standard report.

If you wish not to add it every time you need to run a report, you may just memorized your report filters instead. Memorizing a report allows QB to generate the same kind of report that automatically updates information based on its specified date. You may memorize the report by hitting the Memorize button on top of the report.

Resolution for Issue 'How do I run reports based on custom Customer fields?' available: Yes (Solved).
Source: Intuit Community forum.

How do I run reports based on custom Customer fields?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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