QB Issue Resolution:

At the moment, we’re unable to add a custom category to QuickBooks Self-Employed. You need to use the default categories available in the Self-Employed version.

Feel free to read this article for more details: Custom categories in QuickBooks Self-Employed.

If you need to learn more about this product, you can read through this article: QuickBooks Self-Employed Overview.

Resolution for Issue 'how do you create a custom category' available: Yes (Solved).
Source: Intuit Community forum.

how do you create a custom category: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for custom category
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Error Recovery for custom category [Canada]
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Additional Support Options: