QB Issue Resolution:

You can turn on the Discount feature to easily add and track discounts in your invoices.


Here’s how to turn it on:

  1. Go to the Gear icon.
  2. Under Your Company, choose Accounts and Settings.
  3. Select Sales.
  4. Click Sales form content.
  5. Put a check for the Discount option to turn it on.
  6. Click on Save and then Done.

Once done, you can add a discount in the Discount field of your invoice.


Please see screenshot for your visual reference.



Also, you have the option to add a discount as an item of your inventory. Please read the article to learn more about this: Discount as Line Item on Invoices and Sales Receipts.


Resolution for Issue 'How do you do a loyal customer discount on an invoice?' available: Yes (Solved).
Source: Intuit Community forum.

How do you do a loyal customer discount on an invoice?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Discount feature
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Error Recovery for Discount feature [Canada]
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