QB Issue Resolution:

From the Home page screen

Click “+” plus sign
Select “Journal Entry” under Other heading
See attached screenshot photo 1 for reference
Note: If you see just few listed and “Show more” at the bottom, click show more, the screen will expand. Locate Journal Entry under Other heading. See screenshot photo 2 for reference.
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Resolution for Issue 'How do you enter year end adjusting entry to Quickbooks?' available: Yes (Solved).
Source: Intuit Community forum.

How do you enter year end adjusting entry to Quickbooks?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for general journal
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Error Recovery for general journal [Canada]
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