QB Issue Resolution:

You can write a check from your accounts receivable so you can give a refund to your customer. It’ll be my pleasure to help you accomplish this.

  1. Go to Banking.
  2. Select Write Checks.
  3. Choose your bank account.
  4. Under the Expenses tab, select your accounts receivable.
  5. Enter the $20 dollar amount.
  6. Click Save & Close.

From there, you can go back and open the payment of your invoice and then select the check so it’ll be applied as the payment.


This way, you can give a refund to your customer and then letting the invoice to be open for future payments.


For your reference, you can check the screenshots I’ve included below.


Capture56.PNG Capture57.PNG Capture58.PNG


As always, you can visit our Help Articles page for QuickBooks Desktop if in case you need to learn some “How do I” steps.


Resolution for Issue 'how do you refund a downpaymnt to customer note we don’t use QB Credit Card service' available: Yes (Solved).
Source: Intuit Community forum.

how do you refund a downpaymnt to customer note we don’t use QB Credit Card service: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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