QB Issue Resolution:

You need QB desktop to export the company to QB Online. What year of QB desktop do you have? What year did the client use to create the portable company file? You need the same year or newer to open the file.

You may need to get help from a ProAdvisor or Intuit.

Resolution for Issue 'How do you upload a portable file into Quickbooks online?' available: Yes (Solved).
Source: Intuit Community forum.

How do you upload a portable file into Quickbooks online?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Desktop
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Error Recovery for Desktop [Canada]
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