QB Issue Resolution:

Great question – thanks for posting!

To void a received payment:

Click Transactions
Select Sales
Open the payment
Click More located on the bottom of the screen
Select Void
Click Save and Close

Resolution for Issue 'how do you void a received payment?' available: Yes (Solved).
Source: Intuit Community forum.

how do you void a received payment?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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