QB Issue Resolution:

You’re already using the new interface where the User View is set to Business View. That’s why the journal entry (JE) option isn’t showing up in the system.


Let’s modify your company settings to enable the create JE in your QuickBooks Online account. Here’s how:

  1. Go to the Gear icon at the right top, then select Account and Settings.
  2. Select Advance, the click the edit (pencil) icon from the User view section.
  3. Select Accountant view from the drop-down.
  4. Click Save, then Done.
  5. Go back to the + New button, you’ll see Journal Entry under Other.

I’ve added this article, Create journal entries in QuickBooks Online for additional information. It includes a quick video tutorial and detailed steps to help you with the process.


Don’t hesitate to click the Reply button if there’s anything else you need. I always got your back.


Thanks for posting here in the Community forum and have a wonderful day ahead!

Resolution for Issue 'How I make journal entry, there is no journal entry option under + New button heading?' available: Yes (Solved).
Source: Intuit Community forum.

How I make journal entry, there is no journal entry option under + New button heading?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Journal Entry
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Error Recovery for Journal Entry [Canada]
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