QB Issue Resolution:

It will depend on which version you have

  • Simple Start has 1 user + 2 Accountant Firm Users
  • Essentials has 3 users + 2 Accountant Firm users
  • Plus has 5 5 users + 2 Accountant Firm Users

Some versions also let you add Reports Only or Time Tracking Users, these do not count towards your user limit.

While in the US version you can purchase additional users, the Australian version doesnt have that feature if you’re able to add additional users beyond the 5 you’re just very lucky :), you can double check your billing amount by clicking the Gear Icon and selecting Accounts and Settings

Hope this helps!

Resolution for Issue 'How many users can I have on Quickbooks online? I have 5 but I was able to add a 6th. Is there additional charges?' available: Yes (Solved).
Source: Intuit Community forum.

How many users can I have on Quickbooks online? I have 5 but I was able to add a 6th. Is there additional charges?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for additional charges
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