QB Issue Resolution:

Let’s check the payroll preferences and make sure to choose Full payroll. This way, you can add the service key.


Here’s how:

  1. Click Edit, then choose Preferences.
  2. Go to Payroll & Employees, then choose Company Preferences.
  3. Under QUICKBOOKS DESKTOP PAYROLL FEATURES, choose Full payroll.
  4. Click OK.

Now, let’s active your payroll. Check this article for the steps: Activate QuickBooks Desktop Payroll.

Resolution for Issue 'How to activate PAYROLL when switching from QB online to QB desktop' available: Yes (Solved).
Source: Intuit Community forum.

How to activate PAYROLL when switching from QB online to QB desktop: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Company Preferences
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Error Recovery for Company Preferences [Canada]
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