QB Issue Resolution:

The message you are seeing means the system has auto applied a credit note to an open invoice for the customer you are working with. You will seee this memo when you receive payment.


But no worries, you can turn Off the option to automatically apply credits to invoices.


Here’s how:

  1. Sign in to QuickBooks Online.
  2. Click the Gear symbol on the upper right side.
  3. Select Account and Settings.
  4. Click the Advanced tab.
  5. Within the Automation section click the pencil to the right side.
  6. Deselect the option to Automatically apply credits.
  7. Save.

Editing this setting will disable the message seen.


Resolution for Issue 'How to disable the option of “Creating by QB Online to link credits to charges”?' available: Yes (Solved).
Source: Intuit Community forum.

How to disable the option of “Creating by QB Online to link credits to charges”?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Invoice
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