QB Issue Resolution:

I’ll help you correct your reconciled deposit. The process is a bit long, but I’ll do my best to make it easier for us!

We can start by undoing the match between the deposit to the wrong invoice.

Here’s how:

  1. Click Banking in the left navigation bar.
  2. Make sure the correct account is selected.
  3. Click the In QuickBooks tab.
  4. Find and select the downloaded deposit transaction you want to unmatch. Tip: to find your transaction more easily, click a column header to sort up or down by amount, date, description, and so on.
  5. Click the Undo button in the Action column.

Undoing a match will also undo the reconciliation. However, you don’t have to worry, since we can easily re-reconcile the transaction manually.

After undoing the match, you can apply the deposit correctly by matching it to the correct invoices.

Here’s how:

  1. Click Banking in the navigation bar.
  2. In the For Review tab, find and select the deposit.
  3. Click the Find match option. However, if there is a POSSIBLE MATCH for this transaction, you can click the Find other matching transactions button instead.
  4. In the Match Transactions window, type text to help you find the transaction: a name, part of a name, an amount, etc.
  5. When you find the item you’re looking for, click the checkbox in the list on the left of the date.
  6. Click Save.

We’re almost there! We just need to manually mark the deposit as reconciled. Since the deposit is matched between two invoices, we may need to find and reconcile two Payment transactions in the bank register.

Here’s how:

  1. Click the Gear icon and select Chart of Accounts.
  2. Locate the bank account and click View register.
  3. Find the transaction that needs to be reconciled.
  4. Click the transaction to highlight.
  5. In the column with a check mark (see screenshot for reference), you can continually click in this field to achieve the reconciled “R” status. For example, if it was originally blank, click once and it will display a C, if you click again an R, again back to blank.
  6. Click Save and respond to any further questions accordingly. Do the same for the other payment transaction.

You can also check these articles for more information about the steps we took:

Resolution for Issue 'How to I correct a deposit that had already been reconciled?' available: Yes (Solved).
Source: Intuit Community forum.

How to I correct a deposit that had already been reconciled?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Chart of Accounts
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Chart of Accounts [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: