QB Issue Resolution:

for a purchase, enter a credit card credit, use the same expense account as the charge was used for, enter the amount.  If inventory items are involved, use other income as the account and do not use inventory asset

Resolution for Issue 'How to record a Credit Card Return minus S&H ? Thanks' available: Yes (Solved).
Source: Intuit Community forum.

How to record a Credit Card Return minus S&H ? Thanks: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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