QB Issue Resolution:

Let’s record the payment refunded by the bank.

When you receive a refund from your bank, you can make a deposit directly to your QuickBooks Bank account.

Follow the steps listed below to make a deposit:

  1. Go to the Banking menu, click Record Deposits/Make Deposits.
  2. In the Make Deposits window, click the Deposit To drop-down then choose the bank account where the payment will be deposited to.
  3. Enter the date.
  4. (Optional) Enter a memo.
  5. Fill out the necessary fields.
  6. Click Save & Close.

Please see the attached screenshots for your guidance.

You can read this article for the detailed steps: Deposit customer payments.

Please feel free to read these handy articles for your reference:

That’s it. You can now record the reversal payment from your bank

Resolution for Issue 'How to record a refund from bank for over payment in the last visa statement?' available: Yes (Solved).
Source: Intuit Community forum.

How to record a refund from bank for over payment in the last visa statement?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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