QB Issue Resolution:

I am working with a nonprofit which has been depositing checks and assigning the customer directly to each deposit line. I have always been told you should issue an invoice or process as a Sales Receipt. This method does show up on P&L by customer/job but there is nothing in the customer record so none of the other customer reports work and nothing shows up in the customer center.  Still, they do see it on the customer or job P&L. Am I wrong to recommend (strongly) that they issue invoices or Sales receipts?

You are correct, use an invoice or sales receipt


run a customer balance report,  I would bet those deposits have caused a credit balance with the customers, that does not really exist

Resolution for Issue 'How to Record Bank Deposits in QuickBooks Online' available: Yes (Solved).
Source: Intuit Community forum.

How to Record Bank Deposits in QuickBooks Online: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Credit Balance
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