QB Issue Resolution:

I will add these two more steps (in addition to five steps you already have) to handle loss on shipment transactions.

6) Create credit memo to Amazon —use the same item code as used on the original invoice
This should take care Customer account. But the actual inventory quantity on hand is overstated.
7) Create “Inventory Qty Adjustment” form (Plus sign at the top > Other > Inventory Qty Adjustment). This entry will fix new QOH in QuickBooks Inventory. You have an option to select which “Inventory adjustment account” to use for shipment loss, the default is inventory shrinkage account.

Resolution for Issue 'How to record damaged goods after invoicing customer?' available: Yes (Solved).
Source: Intuit Community forum.

How to record damaged goods after invoicing customer?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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