QB Issue Resolution:

If your customer overpaid, you can record a customer refund for over-payment. To do so, follow these steps:


Step 1: Record the refund cheque

  1.     Select the Plus icon (+).
  2.     Under Suppliers, select Cheque.
  3.     In the Category column, choose Accounts Receivable.
  4.     Enter the over-payment amount in the Amount column.
  5.     In the Customer column, choose the customer.
  6.     Select Save and close.


Step 2: Pair the Cheque with the credit or over-payment

  1.     Select Create (+).
  2.     Under Customers, choose Receive Payment.
  3.     Fill out the fields as needed
  4.     Under Outstanding Transactions, select the Cheque that you created.
  5.     Under Credits, select the Unapplied Payment.
  6.     Make sure Amount Received is zero.
  7.     Select Save and close.

Resolution for Issue 'How to send a Credit notice from an overpayment?' available: Yes (Solved).
Source: Intuit Community forum.

How to send a Credit notice from an overpayment?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Credit notice
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Error Recovery for Credit notice [Canada]
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