QB Issue Resolution:

Let’s check out your reconciliation, FTT.

It’s okay if you pay your bills online before the due date. It’s not an issue. As long as you follow the amounts that show on your credit card statement, you’ll be good with your reconciliation.

There are some things we need to check though:

First, did you enter the correct Ending Balance? You can check this by clicking the Edit Info button in the upper right-hand corner on the Reconcile page.

Second, are there any deleted, changed, or unreconciled transactions? You can check your previous reconciliation reports to see if there are changes on your reconciled transactions.

Here’s an article for additional reference: How to Reconcile a Bank Account and Common Troubleshooting Tips [Video].

I’m just curious, why do you ask about the amounts to use on your reconciliation? If the amounts of your payments are different, this will surely cause a difference in your reconciliation.

Feel free to comment below, and let us know how we can help you further.

Resolution for Issue 'I am having issues reconciling my credit card account. I am not getting a zero even though all transactions are checked that are on the statement. We pay the bill online before the due date and are paperless and I am wondering if that is the issue. Do I need to be using the payment amount instead of the end of statement amount? If so, how do I know which transactions should be cleared to get a zero balance besides just trial and error? What do you do if there are two payments per statement period? Thanks.' available: Yes (Solved).
Source: Intuit Community forum.

I am having issues reconciling my credit card account. I am not getting a zero even though all transactions are checked that are on the statement. We pay the bill online before the due date and are paperless and I am wondering if that is the issue. Do I need to be using the payment amount instead of the end of statement amount? If so, how do I know which transactions should be cleared to get a zero balance besides just trial and error? What do you do if there are two payments per statement period? Thanks.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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