QB Issue Resolution:

You saw this info:

https://quickbooks.intuit.com/qb/inproduct/remote_access/remote_p1.html

That was discontinued about 5 years ago. I am guessing your client has an Really Old QB program on that computer.

Resolution for Issue 'I am needing to get remote access for QuickBooks pro and I cannot figure out how to get access to this feature.' available: Yes (Solved).
Source: Intuit Community forum.

I am needing to get remote access for QuickBooks pro and I cannot figure out how to get access to this feature.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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