QB Issue Resolution:

I’ve reviewed our system and I’ve found out that there are reported issues when adding purchasing information on a non-inventory item. This is already investigated by our engineers to construct with a fix. I’d recommend reaching out to our Customer Care Team. They can add your profile to the list of affected users and will keep you updated about it.

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and select Let’s talk.
  3. Select Chat or Talk to a specialist.
  4. Enter the needed information to complete your request.

We’d appreciate your patience as we get to the bottom of this.

Resolution for Issue 'I am trying to add purchasing information to set up a product and it is not allowing me to check the box. This has happened before – can anyone help me with this?' available: Yes (Solved).
Source: Intuit Community forum.

I am trying to add purchasing information to set up a product and it is not allowing me to check the box. This has happened before – can anyone help me with this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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