QB Issue Resolution:

Thank you for visiting the Community, @billing9.

 

There’s nothing wrong with the dates of the invoice you created. This error appears when you’ve set the invoiced customer as a sub-customer and billed the parent customer. Let me help you verify this and get it fixed.

  1. On the left panel, click on Sales.
  2. On the Customer page, select the customer you invoiced.
  3. Click on Edit.
  4. Verify if the Is sub-customer box is checked or not.

If you billed the invoice to the parent customer, you’ll need to change your sub-customer’s settings to Bill this customer.

Here’s how you can change it:

  1. On the left panel, click on Sales.
  2. On the Customer page, click on the sub-customer you created the invoice for.
  3. Click on Edit.
  4. Under the Bill with parent drop-down, choose Bill this customer.
  5. Click on Save.

Once done, you can now create a statement for the sub-customer with the dates you mentioned above.

 

However, if you don’t have sub-customers set up, let’s try performing some browser troubleshooting steps. You can open an incognito/private browser window. Use these keyboard shortcuts:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla: Ctrl+Shift+P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you’re able to create a statement using a private browser, I recommend clearing your browser’s cache to improve its performance.

 

Let me know if you have any other concerns. Have a wonderful day!

Resolution for Issue 'I am trying to mimic the statement format in my excel statement (screenshot here):http://prntscr.com/me5y9k but QB it ends up looking lke:http://prntscr.com/me46b6 So we collect multiple deposit payments over time and slowly subtract it from their total like in my first screenshot. Is there a way to mimic in QB like this? I don’t like how it simply says “Invoice” instead of listing the items in the invoice. And I don’t really need the “balance forward” part either. Just a nice simple list of the items on the invoice, showing them all of their payments and the date separately, and the remaining balance. But I just dont see how to do that…' available: Yes (Solved).
Source: Intuit Community forum.

I am trying to mimic the statement format in my excel statement (screenshot here):http://prntscr.com/me5y9k but QB it ends up looking lke:http://prntscr.com/me46b6 So we collect multiple deposit payments over time and slowly subtract it from their total like in my first screenshot. Is there a way to mimic in QB like this? I don’t like how it simply says “Invoice” instead of listing the items in the invoice. And I don’t really need the “balance forward” part either. Just a nice simple list of the items on the invoice, showing them all of their payments and the date separately, and the remaining balance. But I just dont see how to do that…: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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