QB Issue Resolution:

Once your customer pays you via QuickBooks Payments, the invoice created in QuickBooks Online (QBO) will automatically be marked as paid. The payment will be posted in the Undeposited Funds account.

 

Then, you can create a bank deposit from Undeposited Funds to your bank or checking account. Once done, match the deposit to the downloaded transaction.

 

  1. From the Banking page, locate the payment and click on it to expand.
  2. Select the Find Match radio button.
  3. Locate the deposit you’ve created and place a checkmark beside the Date column.
  4. Click on Save once you’re done.

You’ll learn more through this link on how to categorize your downloaded transactions in QBO.

 

Let me also share these articles about managing your payments:

 

Resolution for Issue 'I am trying to reconcile the bank account. We use QB Payments to automatically accept and deposit CC payments. I show the same deposit twice in the bank register : once as Payment from AR and again as system recorded deposit from undeposited funds. How do I correct this? Which one is correct? What is the workflow for an invoice paid using QB Payments?' available: Yes (Solved).
Source: Intuit Community forum.

I am trying to reconcile the bank account. We use QB Payments to automatically accept and deposit CC payments. I show the same deposit twice in the bank register : once as Payment from AR and again as system recorded deposit from undeposited funds. How do I correct this? Which one is correct? What is the workflow for an invoice paid using QB Payments?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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