QB Issue Resolution:

Let’s straightened things out for you about your mobile card reader.

Are you referring to the distance between your phone and card reader to receive payments via Bluetooth? If so, just like any other Bluetooth devices, they must be no more than 5 feet away.

For more details about mobile card readers, you can check out and bookmark these articles:

That’s it! Enjoy taking credit card payments in no time!

Resolution for Issue 'I am using the mobile card reader to an iPhone. How close to each other do the devices need to be in order to operate successfully?' available: Yes (Solved).
Source: Intuit Community forum.

I am using the mobile card reader to an iPhone. How close to each other do the devices need to be in order to operate successfully?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Bluetooth devices
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Error Recovery for Bluetooth devices [Canada]
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