QB Issue Resolution:

The answer to my question I found by calling Intuit tech support.  By going to the help menu and selecting Reset Intuit ID Settings… I was able to remove the grayed out user id and enter in my current.  This in turn allowed me to add bank feeds.


Resolution for Issue 'I cannot change my user ID for windows QB desktop 2019 to sign in' available: Yes (Solved).
Source: Intuit Community forum.

I cannot change my user ID for windows QB desktop 2019 to sign in: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank feeds
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Error Recovery for bank feeds [Canada]
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