QB Issue Resolution:

Customer Total Balance on an invoice is actually pretty unusual. It = “this invoice plus all open balance amounts on any of your other jobs and this job, as well.” It is pretty confusing to customers and the only times I have helped clients set it up, we rename it, such as “Your Total Balance (all projects) Due now:” for example.
Job Balance is another weird footer field. It = “this invoice plus the open balance on any other invoice but for this job only.”
This is why Statements work better.

Resolution for Issue 'I cannot find the field for “customer total balance” on quickbooks for Mac 2014. It’s not in the footer tab' available: Yes (Solved).
Source: Intuit Community forum.

I cannot find the field for “customer total balance” on quickbooks for Mac 2014. It’s not in the footer tab: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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