QB Issue Resolution:

I’d be glad to walk you through on how to undo your reconciliation, Helen.

If you are an accountant, you can undo your reconciliation in the new Reconcile screen by following these steps:

  1. Click the Gear icon in the upper-right hand corner.
  2. Select Reconcile.
  3. Click the Reconciliation History link in the upper-right hand part of the page.
  4. Choose the correct Account and Report period.
  5. Find the report and click the drop-down arrow beside View report.
  6. Select Undo and Yes to confirm.
  7. Click Undo and then OK.

You can refer to the Undo a reconciliation in QBOA article for detailed steps with a video.

On the other hand, if you’re not an accountant, you’ll need to manually unreconcile each transaction one at a time. Please check out this article for more details: Clear, unclear, reconcile or unreconcile transactions

That’s it! Please let me know if you have other questions.

Resolution for Issue 'I can’t find the undo button on the new feature of reconciliation, would you please help? I am desperate to fix the previous period transactions which was reconciled by someone else. Thank you.' available: Yes (Solved).
Source: Intuit Community forum.

I can’t find the undo button on the new feature of reconciliation, would you please help? I am desperate to fix the previous period transactions which was reconciled by someone else. Thank you.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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