QB Issue Resolution:
Look at the two halves of each transaction. Double entry means there are two parts. Does either of the errant banking transactions include AMEX? If it does, what should it include? If the AMEX transactions affect banking then they should not but a QB rule by default has affected it.
Choices are to delete in banking (which might delete in CC) and re-enter as appropriate or edit in place.
You are dealing with points and from what I have read points are “free” and not taxable as income – thus the chance exists that the generation of points and use by your business is owner contribution and then expense. The purchases via points should not affect the balance on the AmEx account.
Resolution for Issue 'I can’t reconcile, because they are not supposed to show there, so how do I get rid of them? If I delete them, will it delete from my AmEx CC register?' available: Yes (Solved).
Source: Intuit Community forum.
I can’t reconcile, because they are not supposed to show there, so how do I get rid of them? If I delete them, will it delete from my AmEx CC register?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for amex account
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