QB Issue Resolution:

It should not.  Double check the item and insure that OBE is selected as the income account and check the chart of accounts to be sure you do not have an income account accidentally named that way

Resolution for Issue 'I created new Item/Service called Customer Opening Balance and mapped it to Equity Opening Balance account from chart of accounts . When i use this item to add opening balance for the customer , the Credit side of entry stays Sales income not Equity opening balance account . Why ???' available: Yes (Solved).
Source: Intuit Community forum.

I created new Item/Service called Customer Opening Balance and mapped it to Equity Opening Balance account from chart of accounts . When i use this item to add opening balance for the customer , the Credit side of entry stays Sales income not Equity opening balance account . Why ???: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Equity Opening Balance
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Error Recovery for Equity Opening Balance [Canada]
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