QB Issue Resolution:

I’ve replicated your issue on my sample company file, Phil562.

 

The sales receipt’s reference number is the same when I check the transaction in the register. This unexpected behavior can be caused by too much cache. We’ll try a few steps to fix it.

 

To start with, let’s open QuickBooks Online using a private/incognito window. This will help us spot web issues. These are the keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If the reference numbers matched already, go back to the main browser, and clear the cache. We advise our customers to clear them out now and then. This will prevent the system to behave differently.

 

In addition, you can use a different web browser like Google Chrome or Mozilla Firefox.

 

Regarding the reference number column, good observation, though. You still have to open the transaction to get the information. I’ll share your concern to our management team. They will submit this to our software engineers for assessment. A reference number column on the General Ledger might be added in future updates.

 

You can keep us updated after trying the steps. We’re just right here to help you.

Resolution for Issue 'I created Sales Receipt #100 and entered “55 “in the “Reference No.” box. The Account Register now displays “100” as the “Ref No”. Can I make the Register display “55”?' available: Yes (Solved).
Source: Intuit Community forum.

I created Sales Receipt #100 and entered “55 “in the “Reference No.” box. The Account Register now displays “100” as the “Ref No”. Can I make the Register display “55”?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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