QB Issue Resolution:

 

There isn’t a need to create a separate credit memo for the overpayment. QuickBooks creates a partial payment with a negative balance on the customer’s transaction lists. credits1.PNG

The next time you receive a payment, a credit will show up as Unapplied Payment on the Receive payment page.

 

If the Automatically apply credits feature is turned off, then you’ll need to manually apply the credit when you receive a payment.

credits2.PNG

 

If the feature is turned on, QuickBooks automatically applies the credit to the next invoice. The status will then appear as paid or partially paid depending on how much available credits were applied to the total invoice amount.

 

Resolution for Issue 'I have a customer that over paid on a check. I posted the amount of the check in the “amount received” box and at the bottom it said “This transaction will create an additional credit in the amount of $52.90” I looked in the credit memos and I didn’t see this amount. Do I need to create a separate credit memo?' available: Yes (Solved).
Source: Intuit Community forum.

I have a customer that over paid on a check. I posted the amount of the check in the “amount received” box and at the bottom it said “This transaction will create an additional credit in the amount of $52.90” I looked in the credit memos and I didn’t see this amount. Do I need to create a separate credit memo?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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