QB Issue Resolution:

Be sure to have your pop-up blocker turned off in case you see other buttons not working within the program.

Resolution for Issue 'I have a question regarding adding a user. The help question was not helpful.' available: Yes (Solved).
Source: Intuit Community forum.

I have a question regarding adding a user. The help question was not helpful.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for adding
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Error Recovery for adding [Canada]
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Additional Support Options: