QB Issue Resolution:

Hiya Bill.Croke,

This happens all the time. It’s super easy to fix though. All you have to do is clear your cache, cookies, temp internet history, AND passwords.

To do this within Chrome, simply press ctrl+shift+del on your keyboard, and make sure that the top 5 boxes are checked. This will clear all saved passwords, including the incorrect one stored within QuickBooks Online. You will want to restart your browser after you’ve done this, so that it starts out fresh.

Have a great day!

Resolution for Issue 'I have a saved “logon” that’s incorrect; how do I clear it?' available: Yes (Solved).
Source: Intuit Community forum.

I have a saved “logon” that’s incorrect; how do I clear it?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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