QB Issue Resolution:

You can absolutely send a receipt after your customer made a payment. I’m here to help you accomplish this.

  1. Go to Sales.
  2. Select Customers.
  3. Find and open the profile of your customer.
  4. Under Transactions List, select and open the invoice payment made by your customer.
  5. Click Save and send.
  6. Enter the email address of your customer.
  7. Hit Save and close.

In case you need some tips and related articles for future use, you can visit our QuickBooks Online Help Articles page for resources.

 

Resolution for Issue 'I have created an invoice, I have received and recorded payment that was made by direct credit. how do i email a receipt to the customer please?' available: Yes (Solved).
Source: Intuit Community forum.

I have created an invoice, I have received and recorded payment that was made by direct credit. how do i email a receipt to the customer please?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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