QB Issue Resolution:
Thanks for joining the Community. I’d be delighted to assist you in determining why your customer payments are not appearing when making a bank deposit.
There are a couple of reasons for why a payment that’s been entered into Undeposited Funds will not appear on the Deposit screen. The first reason is that the payments have already been deposited. I recommend verifying that they haven’t already been deposited. Here’s how:
- Click Accounting on the left navigation menu and Chart of Accounts.
- Locate the Undeposited Funds account and select View register in the Action column.
- Click on a Customer Payment that isn’t appearing and select Edit.
- Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.
The following is a screenshot to serve as a visual reference:
Should the payments not be linked to a deposit, I recommend verifying the setup of your Undeposited Funds account. In order for payments to appear on the Deposit screen, the Account Type needs to be Other Current Assets and the Detail Type be Undeposited Funds. There have been instances in the past of users renaming accounts, which can explain why payments are missing. You can verify this in your Chart of Accounts. I’ve included some pictures as an example:
If this account is not set up like this, I recommend searching to see if any of your accounts have that Detail Type. Should you find such an account, that was the original Undeposited Funds account that was made. You may wish to consider renaming the account and moving the payments there since QuickBooks Online only supports one Undeposited Funds account.
I’m including a link to a Community post that goes over the workflow for receiving payments and using Undeposited Funds: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.
That’s it. I’m confident this information will help you get on the right track.
Resolution for Issue 'I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.' available: Yes (Solved).
Source: Intuit Community forum.
I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for bank deposit
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