QB Issue Resolution:

If the Super rate has been set up, the system will automatically the rate when you save the payrun. With Regards to your query about the Super kindly find the link below that has a step by step guide to enter the employees pay rate including the super rates https://yourpayroll.zendesk.com/hc/en-gb/articles/200275144-Pay-Categories-Creating-Managing

Resolution for Issue 'I have entered the Super Rate for my employee ( e.g. 9.5% ). However whenever I do a pay run it does not calculate any Super. I have to Adjust Super manually.' available: Yes (Solved).
Source: Intuit Community forum.

I have entered the Super Rate for my employee ( e.g. 9.5% ). However whenever I do a pay run it does not calculate any Super. I have to Adjust Super manually.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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