QB Issue Resolution:
no QBO essentials is different software, you use one or the other, and the utility to download QBO to desktop does not work accurately and not everything is moved to desktop
QBO has no back up file to restore from, it is whole contained on intuits servers
In desktop you should be making a back up from the file menu
Resolution for Issue 'I have quick books 2017 pro (Fully updated), bookkeepers updated my books with quick books essentials, can my quick books 2017 pro to restore or backup that file?' available: Yes (Solved).
Source: Intuit Community forum.
I have quick books 2017 pro (Fully updated), bookkeepers updated my books with quick books essentials, can my quick books 2017 pro to restore or backup that file?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for download QBO
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Error Recovery for download QBO [Canada]
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