QB Issue Resolution:

You can enter a credit card credit transaction and select the expense account you used for the original purchase. Let me guide you through the steps.

  1. Click the Plus (+) icon.
  2. Select Credit card credit.
  3. Fill in the necessary information such as the Payee and credit card.
  4. Under the Category details section, enter the expense account you previously used.
  5. Click Save and close.Once done, manually unreconcile the transaction on your register. Here’s how:
    1. Click the Gear icon.
    2. Choose Chart of Accounts.
    3. Look for the account and click View Register.
    4. Select the transaction.
    5. Change the R (reconciled) transaction to blank.
  6. Click Save.
  7. Choose Yes.

Then, match the credit card credit transactions to the previous expense transaction you entered and manually change the transaction to reconciled.

In case you’ll want to assign and categorize your downloaded transaction, please check this article for future reference: Assign, Categorize, Edit, and Add Your Downloaded Banking Transactions.

Resolution for Issue 'I have received a PayPal charge back (refund) for an expense that was charged against my Credit card from a supplier. I have entered the original expense, two months ago and that account has been reconciled since. How do I enter the refund in my Quickbooks online (Simple basic version) please?' available: Yes (Solved).
Source: Intuit Community forum.

I have received a PayPal charge back (refund) for an expense that was charged against my Credit card from a supplier. I have entered the original expense, two months ago and that account has been reconciled since. How do I enter the refund in my Quickbooks online (Simple basic version) please?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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