QB Issue Resolution:
There is an ongoing investigation for QuickBooks Payments users getting overpayment notifications. Our engineers are running some diagnostics to identify what’s causing this issue to provide a permanent fix as soon as possible.
I would recommend contacting our Phone Support Team, so they can add you to our notification list. Provide the investigation number INV-37222 to our representatives. Updates will be rolled out through emails when available.
Here’s how to contact support:
- On the QBO Dashboard, click the Help (?) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
I appreciate your patience while we’re working on this. If you have any other issues or concerns, please let me know in the comment section. I’m always here to help. Have a lovely weekend!
Resolution for Issue 'I have received several notifications that customers made an overpayment, when they actually paid the exact amount they were supposed to pay. Is that not a bit weird?' available: Yes (Solved).
Source: Intuit Community forum.
I have received several notifications that customers made an overpayment, when they actually paid the exact amount they were supposed to pay. Is that not a bit weird?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for notifications that customers made an overpayment
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Error Recovery for notifications that customers made an overpayment [Canada]
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