QB Issue Resolution:
Users using the International version of QuickBooks like UK, Singapore, South Africa, and the rest of the regions will see the account history while you’ll see the view register when you’re using the US account.
If you’re using the International version and posted a query to a US region, you’ll get US-based answers. The steps are the same from other regions while we’re using different terminologies.
Since you’ve mentioned that the view register/account history button is missing, I suggest signing-out and signing in back to your account.
If the issue persists, I recommend using an incognito/private browser. Private browsing mode prevents using internet files from making QuickBooks’ functions missing.
Open a supported browser and use the hotkey for the specific browser:
- Google Chrome, press CTRL + Shift + N.
- Mozilla Firefox: press CTRL + Shift + P.
- Microsoft Edge: press CTRL + Shift + P.
- Safari: press Command + Shift + N.
If this fixes the issue, clear your regular browser’s cache. It helps load new cache data that can help boost the browser’s performance.
Otherwise, open QBO to another supported browser.
To review bank and credit card transactions after you download them into QuickBooks Online, you can refer to this video article: Match and categorize bank transactions in QuickBooks Online.
Please let me know what QuickBooks version you are currently using so that I can help you provide the QuickBooks support page region.
Resolution for Issue 'I have started using Quick books this year. I have imported bank transactions and want to post a customer payment on account as opening balances are not transferred yet. How do I do this? thanks.' available: Yes (Solved).
Source: Intuit Community forum.
I have started using Quick books this year. I have imported bank transactions and want to post a customer payment on account as opening balances are not transferred yet. How do I do this? thanks.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for account history and view account register is the same
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Error Recovery for account history and view account register is the same [Canada]
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