QB Issue Resolution:

I’m glad you joined the Community. I can help you change the status of your paid invoices from Not Deposited to Deposited in QuickBooks Online (QBO).

 

Before we proceed, one possible reason why the paid invoices stay on the Not Deposited status is that you might have chosen the Undeposited Funds as the Deposit to account when receiving your client’s payment. To deposit these payments, here’s how:

 

1. Go to the Plus icon at the top.
2. Select Bank deposit under Others column.
3. On the Choose an account drop-down, select the bank account you wish to deposit the payments.
4. In the Received from column, select the invoices by putting a checkmark on the box.
5. Then, click Save and close.

 

Once done, go back to the Invoices page and the status should now change to Deposited. For your reference, you can visit this article for further guidance: Bank deposits.

 

Resolution for Issue 'I have two transactions from the same client that were paid and deposited but for nearly a month, their status will not change to “Deposited” it stays in a purgatory of “Not Deposited” is there a way to fix this? It’s throwing off all my numbers.' available: Yes (Solved).
Source: Intuit Community forum.

I have two transactions from the same client that were paid and deposited but for nearly a month, their status will not change to “Deposited” it stays in a purgatory of “Not Deposited” is there a way to fix this? It’s throwing off all my numbers.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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