QB Issue Resolution:

I hope you have had a good day. I’m here to get you back on track and help you mark an invoice unpaid.

 

Here are the few steps to mark the invoice as unpaid:

 

  1. Pick Sales and then choose Invoices.
  2. Locate the invoice that needs the reverse payment.
  3. Find the 1 Payment link under the paid stamp.
  4. Select the link for the date.
  5. Once you come to the Receive Payment, find More at the bottom of the page.
  6. Push on Delete and then Press Yes.

 

Once done, you can apply the credit to the invoice.

 

Let me guide you:

 

  1. Go to Sales.
  2. Find Customers and click the customer’s name.
  3. Choose the invoice you want to apply the credit to then hit Receive Payment.
  4. Enter in any information that needs to be filled out on the Receive Payment window.
  5. Make sure the invoice is selected when you’re in the Outstanding Transaction section.
  6. Select Save and Close.

 

For future reference, visit Enter and Apply Credit Memos and Delayed Credits.

Resolution for Issue 'I have what I think is a simple problem, that I am unsure of the proper way to fix: 1. A clients payment was recorded to QBO from the banking feed. 2. The invoice for this transaction was already marked as paid 3. Now there is a client credit for the amount of the transaction in the bank feed I can’t seem to make the invoice “unpaid” and link the credit to it – at least not without creating chaos.' available: Yes (Solved).
Source: Intuit Community forum.

I have what I think is a simple problem, that I am unsure of the proper way to fix: 1. A clients payment was recorded to QBO from the banking feed. 2. The invoice for this transaction was already marked as paid 3. Now there is a client credit for the amount of the transaction in the bank feed I can’t seem to make the invoice “unpaid” and link the credit to it – at least not without creating chaos.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Banking
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Banking [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: