QB Issue Resolution:

If it is QB 2014 and you have a new computer running win10, 2014 will not install or run correctly if it does

2014 is now 5 years old, 2019 is out, suggest you purchase a new version

Resolution for Issue 'I just bought a new computer and cannot download the software that I upgraded in 2014' available: Yes (Solved).
Source: Intuit Community forum.

I just bought a new computer and cannot download the software that I upgraded in 2014: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for computer
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