QB Issue Resolution:
If the payments are only recorded on your QuickBooks but not showing on your bank statement. The total balance of your bank account in QuickBooks Online and your bank account in real life will not match.
If the payment hasn’t cleared the bank yet, you can delete the payment that is recorded in your bank account in QuickBooks Online and receive the payment again then change the payment and deposit it to Undeposited Funds account. Here’s how:
- Go to the bank where the payment is recorded, then click the transaction to expand the view.
- Hit the Delete button, and click Yes.
- On the left panel, select Sales.
- Choose the Customers tab.
- Look for the customer who has the invoice on that payment, and click Receive payment from the right portion of the invoice section.
- Click the Deposit to drop-down arrow and change the account to Undeposited Funds.
- Select the Save and Close or Save and New.
Once the payment is already recorded in your real-life bank statement, you can just deposit it from the undeposited funds to your bank account in your QuickBooks Online.
I’ve also added an article that helps you print or export your reconciliation report, check out this link: How do I view, print, or export a reconciliation report.
Resolution for Issue 'I just started reconciliation on the month of January, what happens if the received payment shows in quickbooks however not on my bank statement?' available: Yes (Solved).
Source: Intuit Community forum.
I just started reconciliation on the month of January, what happens if the received payment shows in quickbooks however not on my bank statement?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Banking
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