QB Issue Resolution:

We can edit your existing deposit and change its account to Accounts Receivable. This way, we can link it to your invoice without affecting the bank balance.

Here’s how:

  1. Open the Deposit, and under the Add New Deposits section, select the customer’s name for Received From.
  2. Change the Account to Accounts Receivable.
  3. Click Save and close.
  4. Click the Plus icon in the upper-right hand corner.
  5. Under Customers, select Receive Payment.
  6. Choose your customer’s name.
  7. Under the Outstanding Transactions section, select your invoice and the Deposit under Credits.
  8. Click Save and Close.

Resolution for Issue 'I marked the invoices as paid and then deposited the money but I split the check between two accounts. I called QB she told me to delete the deposit in my check register and now it shows the invoices as not paid. I called back and they said to add it back but it doubles my account balance in QB. How do I mark these invoices as paid without it being marked as a deposit into my account in QB? Please HELP' available: Yes (Solved).
Source: Intuit Community forum.

I marked the invoices as paid and then deposited the money but I split the check between two accounts. I called QB she told me to delete the deposit in my check register and now it shows the invoices as not paid. I called back and they said to add it back but it doubles my account balance in QB. How do I mark these invoices as paid without it being marked as a deposit into my account in QB? Please HELP: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for edit existing deposit
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Error Recovery for edit existing deposit [Canada]
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